Description
Description: 3YR ASSC PARTNER SUP VSCG HA
Ruckus Partner WatchDog Premium Support – Technical support – for Ruckus Virtual SmartCell Gateway High Availability – phone consulting – 3 years – 24×7 – response time: 30 min
Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems.
To augment its own support capabilities, Ruckus Wireless teams with qualified and highly-skilled distributors and resellers who offer end-user support.
These support partners provide Level 1 and Level 2 support services to end users, using support engineers who have been trained and certified on Ruckus Wireless products. In the event the issue requires escalation to Ruckus support, Ruckus Wireless’ partners will open a case on your behalf and provide updates on the status of the issue.
Partner WatchDog Premium support delivers premium web support access with an online knowledge base, complete documentation and user forums.
Partner WatchDog Premium support customers are also entitled to advanced hardware replacement on controllers if required.
Key Selling Points
Do-it-yourself with Ruckus Web Support
Hardware replacement
Software updates and upgrades