Description
Description: SLED END USER SUP FLEXMASTER 0250 1YR
Ruckus End-User Premium Support – Technical support (renewal) – for Ruckus FlexMaster – up to 250 access points – phone consulting – 1 year – 24×7 – response time: 30 min
End-User Premium Support provides the safety net to ensure your network availability remains high and outages are minimized. Ruckus will answer your questions, assist with product configuration, diagnose issues, help identify interoperability problems with other products, and facilitate repair or replacement of defective units.
Key Selling Points
24 x 7 technical assistance by Ruckus Support Representatives
Ruckus case tracking, management and escalation processes apply
Software updates and upgrades
Full knowledge base access